Okay, so I spent a good amount of time on Sunday and today, this morning from 6.55 until now trying to figure this out. I didn't punch in because I don't know what this kind of falls under, if it falls under T3 or if it falls under my business. So I know what the issue is and Magenta is probably going to be susceptible to this as well. So I don't know, I've been trying to deal with Microsoft about this issue for a while. So how Microsoft works is that Microsoft licensing is tied to a specific tenant and tied to the MSP. So what ends up happening when we started T3, Crane Pros and Magenta, I was the MSP. So MSPs and CSPs provide services from Microsoft. So we get like a bit of a discount from Microsoft in return. We are responsible for providing the support to the end user or the end customer. With that said, Microsoft since MCE, Microsoft or whatever it is, Microsoft New Commerce Experience since they released that, Microsoft licensing is not transferable. They're hoping to make it transferable at some point in time or at least that's what my CSP is telling me that they're in the works. But right now how it works is if I buy Microsoft license for T3 as a tenant, that license is locked to T3. I can't move that license over to Magenta and likewise it stays locked underneath my MSP account with the CSP that I'm under. So they're really not moving licenses around. They're not allowing the licenses to be moved in between tenants or in between MSPs or in between CSPs.

So the issue that that causes is that I, for T3Con and for Magenta and for Crane Pros, I signed up on a one-year commitment on these. On a one-year commitment you get a lower rate from Microsoft, plus we still get an additional discount on top of that. So I signed up to try to, you know, maximize the savings for T3 and for Magenta. Unfortunately that commits me to, and I guess I was billing T3Con and Crane Pros and Magenta on a monthly basis, so I didn't ask you guys, I didn't ask any of the companies to prepay the full amount. Except for, looks like we did it on Crane Pros, we just billed the whole amount in advance so that we wouldn't have like straggling emails going along. I don't know if we did the same thing for T3Con, I'll check that, but in general I've been billing the companies on a monthly basis and the yearly commitment to you guys was kind of like transparent. I was doing that because I knew that Magenta wouldn't go out of business. The issue is now that I'm on a yearly commit with the license, when I separated myself, like removed myself as being an MSP, the licenses don't want to transfer to Microsoft Direct, but they do show up in the account, they just don't want to apply. And how I kind of determined that this may be the issue is I tried signing up for, and I think I've done this in the past because I remember doing this, I signed up for a trial service under Microsoft Direct and then I canceled the trial and then the Business Basic and the Business Standard licenses that were under my MSP, under the T3Con tenant from before, somehow became active again. And I did see this in the past, but it seems like it has to be done every couple months or every month or I'm not sure. I'm gonna have to kind of monitor it. Anyways, T3Con has been moved back under my control for the MSP account, so we shouldn't have issues with that. And Crane Pros was actually tied to T3Con, so I may have to switch them up as different tenants, but for now they they are one in the other.

There is still a bit I need to figure out with this licensing. On the Magenta side, I have been dealing with Microsoft support to try to make sure that this doesn't happen. But again, I'm kind of limited to their support time and their support schedule, and they have to escalate to different departments. Sometimes it's quick, sometimes it's slow, sometimes they don't know the answer, so they have to escalate further. In terms of licensing, licensing is outside of the regular support scope. So it has to be escalated to a different department, and then they have to get back. And really, with Magenta, I've been trying to move over my commitment, or at least transfer the commitment obligation onto Magenta, and then transfer that to the Microsoft Direct licensing. So at least that way, you guys can get the yearly commit price under Magenta, and I wouldn't be obligated to pay those. Because right now, how it stands is I can get additional Microsoft licensing through Microsoft Direct, but then you're going to have duplicate licenses, and I still have to pay for the licenses that I originally committed to. So it's a bit of a sticky mess, but that's Microsoft licensing. I think Microsoft doesn't really care about their MSPs and CSPs, and I'm sure if you Google searched it, a lot of people are kind of on the same page for the last, I don't know, five, six years, whenever NCE rolled out the New Commerce Experience. They've all kind of been not too thrilled, so it looks like Microsoft is almost trying to, I don't know, push people away from using managed service providers or cloud service providers or value-added service providers. So it looks like they're just trying to take the cut of the pie back to their domain. I don't know. I am going to look at a quick redundancy right now to see if there's a way to create a failsafe, but I don't know if that's going to be possible with Microsoft because I just don't know how they're going to report back, so I have to find out. There is a way using backup mail exchangers...